What should the customer know about your pricing (e.g., discounts, fees)?
What should the customer know about your pricing (e.g., discounts, fees)?
- I usually charge a $50 hourly fee with a 2hr minimum. The minimum helps offset transportation and other expenses.
What is your typical process for working with a new customer?
What is your typical process for working with a new customer?
- I answer a request and invite the customer to contact me to iron out any questions. Then we decide on a convenient time for both of us and I always confirm our appointment the day before. I also call the client when I'm heading their way.
How did you get started doing this type of work?
How did you get started doing this type of work?
-After 15+ years in construction, I started working with Thumbtack. I love working with people and having them satisfied with their decision to hire me.
What types of customers have you worked with?
What types of customers have you worked with?
- I have worked with all types of clients.
What questions should customers think through before talking to professionals about their project?
What questions should customers think through before talking to professionals about their project?
- Try to have a good picture in mind of what you want to accomplish but be open to suggestions that someone with more experience can offer.